Terms & Conditions
1. Definitions and Interpretation
means an account required to access and/or use certain areas of Our Site, as detailed in Clause 4;
means a User who makes a purchase through Our Website;
means any and all text, images, audio, video, scripts, code, software, databases, and any other form of information capable of being stored on a computer that appears on, or forms part of, Our Site;
“Third Party Advertising”
means advertising displayed on Our Site, provided by third parties;
“Third Party Advertiser”
means a party responsible for Third Party Advertising displayed on Our Site;
means a user of Our Site;
means any Content added to Our Site by a User;
means Renova Logistic sp. z o.o, whose registered address is ul. Niekłańska 35 lok. 1, 03-924 Warsaw, Poland, NIP/EU VAT: 5223064790, REGON/Statistical Identification Number: 364642972, KRS/Court Registration Number 0000621662 with capital of 21000,- PLN paid in full.
2. Information About Us
2.1 Our Site is owned and operated by Renova Logistic sp. z o.o.
3. Access to Our Site
3.1 Access to Our Site is free of charge.
3.2 It is your responsibility to make any and all arrangements necessary in order to access Our Site.
4.1 Certain parts of Our Site require an Account in order to use them.
4.2 You may not create an Account if you are under 16 years of age.
4.3 When creating an Account, the information you provide must be accurate and complete. If any of your information changes at a later date, it is your responsibility to ensure that your Account is kept up-to-date.
4.4 We recommend that you choose a strong password for your Account, consisting of a combination of lowercase and uppercase letters, numbers and symbols.
4.5 It is your responsibility to keep your password safe.
4.6 If you believe your Account is being used without your permission, please contact Us immediately. We will not be liable for any unauthorized use of your Account.
4.7 You must not use anyone else’s Account without the express permission of the User to whom the Account belongs.
4.8 All personal information provided in your Account will be collected, used, and held in accordance with your rights and Our obligations under the General Data Protection Regulation (GDPR), as set out in Clause 15.
4.9 If you wish to delete your Account, you may do so at any time. If you delete your Account, we will remove your information from Our systems and will remove your User Content from Our Site (where applicable). Deleting your Account will also remove access to any areas of Our Site requiring an Account for access.
5. Intellectual Property Rights and Use of Our Site
5.1 With the exception of User Content, all Content included on Our Site and the copyright and other intellectual property rights in that Content, unless specifically labelled otherwise, belongs to or has been licensed by Us. All Content, including User Content, is protected by applicable Estonia and international intellectual property laws and treaties.
5.2 Subject to sub-Clauses 5.3 and 5.6, you may not reproduce, copy, distribute, sell, rent, sub-licence, store, or in any other manner re-use Content (including User Content) from Our Site unless given express written permission to do so by Us or the relevant User.
5.3 You may:
5.3.1 access, view, and use Our Site in any web browser (including, but not limited to, in-app web browsers);
5.3.2 download Our Site (or any part of it) for caching;
5.3.3 print one copy of any pages from Our Site;
5.3.4 download extracts from pages on Our Site; and
5.3.5 save pages from Our Site for later and/or offline viewing.
5.4 The owner and author of any Content (including User Content) must always be acknowledged when re-using that Content.
5.5 You may not use any Content (including User Content) printed, saved, or downloaded from Our Site for commercial purposes without first obtaining a license from Us (or Our licensors, or the relevant User, as appropriate) to do so. This does not prohibit the normal access, viewing, and use of Our Site for general purposes whether by business users or consumers.
6. User Content
6.1 You agree that you will be solely responsible for your User Content. Specifically, you agree, represent, and warrant that you have the right to submit the User Content and that it will comply with Our Acceptable Usage Policy.
6.2 We may reject, reclassify, or remove any User Content from Our Site where in violates Our Acceptable Usage Policy, or if We receive a complaint from a third party about it and determine that it should be removed in response to that complaint. If any of your User Content is removed, you will be informed of the removal and the reasons for the removal in writing.
7. Links to Our Site
7.1 You may link to Our Site provided that:
7.1.1 you do so in a fair and legal way;
7.1.2 you do not do so in a way that suggests any form of association, endorsement, or approval on Our part where none exists;
7.1.3 you do not use any logos or trade marks displayed on Our Site without Our express written permission; and
7.1.4 you do not do so in a way that is intended to damage Our reputation or to take unfair advantage of it.
7.2 You may link to any page on Our Site. Linking to other pages (known as “deep linking”) requires Our express written permission.
7.3 Framing or embedding of Our Site on other websites requires Our express written permission.
7.4 You may not link to Our Site from any other site where that site’s main content (i.e. the site’s primary purpose and content, not comments or similar from other users) contains material that:
7.4.1 is sexually explicit;
7.4.2 is obscene, deliberately offensive, hateful, or otherwise inflammatory;
7.4.3 promotes violence;
7.4.4 promotes or assists in any form of unlawful activity;
7.4.5 discriminates against, or is in any way defamatory of, any person, group, or class of persons; race; gender; religion; nationality; disability; sexual orientation; or age;
7.4.6 is intended or is otherwise likely to threaten, harass, annoy, alarm, inconvenience, upset, or embarrass another person;
7.4.7 is calculated or is otherwise likely to deceive another person;
7.4.8 is intended or is otherwise likely to infringe (or to threaten to infringe) another person’s privacy;
7.4.9 misleadingly impersonates any person or otherwise misrepresents the identity or affiliation of a particular person in a way that is calculated to deceive (obvious parodies are not included in this definition provided that they do not fall within any of the other provisions of this sub-Clause 7.4);
7.4.10 implies any form of affiliation with Us where none exists;
7.4.11 infringes, or assists in the infringement of, the intellectual property rights (including, but not limited to, copyright, trade marks, patents, and database rights) of any other party; or
7.4.12 is made in breach of any legal duty owed to a third party including, but not limited to, contractual duties and duties of confidence.
8. Links to Other Sites
Links to other sites may be included on Our Site. Unless expressly stated, these sites are not under Our control. We neither assume nor accept responsibility or liability for the content of third party sites. The inclusion of a link to another site on Our Site is for information only and does not imply any endorsement of the sites themselves or of those in control of them.
9. Third Party Advertising
9.1 We may feature Third Party Advertising on Our Site.
9.2 You agree that you will not attempt to remove or hide any Third Party Advertising using HTML/CSS or by any other method.
9.3 We are not responsible for any Third Party Advertising on Our Site. Each Third Party Advertiser is responsible for the content of their own Third Party Advertising. We will not be responsible for any Third Party Advertising on Our Site including, but not limited to, any errors, inaccuracies, or omissions.
10. Disclaimers and Legal Rights
10.1 Nothing on Our Site constitutes advice on which you should rely. Information and other materials on Our Site are provided for general information purposes only.
10.2 Insofar as is permitted by law, we make no representation, warranty, or guarantee that Our Site will meet your requirements, that it will not infringe the rights of third parties, that it will be compatible with all software and hardware, or that it will be secure. If, as a result of Our failure to exercise reasonable care and skill, any digital content from Our Site damages your device or other digital content belonging to you (if you are a consumer) you may be entitled to certain legal remedies.
10.3 We make reasonable efforts to ensure that Our Content on Our Site is complete, accurate, and up-to-date. We do not, however, make any representations, warranties, or guarantees (whether express or implied) that the Content is complete, accurate, or up-to-date.
10.4 We are not responsible for the content or accuracy of any User Content, nor for any opinions, views, or values expressed in any User Content. Any such opinions, views, or values are those of the relevant User and do not reflect Our opinions, views, or values in any way.
11. Our Liability
11.1 To the fullest extent permissible by law, We accept no liability to any User for any loss or damage, whether foreseeable or otherwise, in contract, tort (including negligence), for breach of statutory duty, or otherwise, arising out of or in connection with the use of (or inability to use) Our Site, or the content of, use of, or reliance upon any Content (including User Content) included on Our Site.
11.2 To the fullest extent permissible by law, we exclude all representations, warranties, and guarantees (whether express or implied) that may apply to Our Site or to any Content (including User Content) included on Our Site.
11.3 If you are a business (i.e. a User using Our Site in the course of business and/or for commercial reasons), We accept no liability for loss of profits, sales, business, or revenue; loss of business opportunity, goodwill, or reputation; loss of anticipated savings; business interruption; or for any indirect or consequential loss or damage.
11.4 We use all reasonable skill and care to ensure that Our Site is free from viruses and other malware. Subject to sub-Clause 10.2, however, we accept no liability for any loss or damage resulting from a virus or other malware, a distributed denial of service attack, or other harmful material or event that may adversely affect your hardware, software, data, or other material that occurs as a result of your use of Our Site or any other site referred to on Our Site.
11.5 We neither assume nor accept responsibility or liability arising out of any disruption or non-availability of Our Site resulting from external causes including, but not limited to, ISP equipment failure, host equipment failure, communications network failure, natural events, acts of war, or legal restrictions and censorship.
12. Viruses, Malware, and Security
12.1 We exercise all reasonable skill and care to ensure that Our Site is secure and free from viruses and other malware including, but not limited to, the scanning of all User Content uploaded by Users for viruses and malware as it is uploaded. We do not, however, guarantee that Our Site is secure or free from viruses or other malware and accept no liability in respect of the same.
12.2 You are responsible for protecting your hardware, software, data, and other material from viruses, malware, and other internet security risks.
12.3 You must not deliberately introduce viruses or other malware, or any other material which is malicious or technologically harmful either to or via Our Site.
12.4 You must not attempt to gain unauthorized access to any part of Our Site, the server on which Our Site is stored, or any other server, computer, or database connected to Our Site.
12.5 You must not attack Our Site by means of a denial of service attack, a distributed denial of service attack, or by any other means.
13. Acceptable Usage Policy
13.1 You may only use Our Site in a manner that is lawful and that complies with the provisions of this Clause 13. Specifically:
13.1.1 you must ensure that you comply fully with any and all local, national, or international laws, and/or regulations;
13.1.2 you must not use Our Site in any way, or for any purpose, that is unlawful or fraudulent;
13.1.3 you must not use Our Site to knowingly send, upload, or in any other way transmit data that contains any form of virus or other malware, or any other code designed to adversely affect computer hardware, software, or data of any kind; and
13.1.4 you must not use Our Site in any way, or for any purpose, that is intended to harm any person or persons in any way.
13.2 When using Our Site, you must not communicate or otherwise do anything that:
13.2.1 is sexually explicit;
13.2.2 is obscene, deliberately offensive, hateful, or otherwise inflammatory;
13.2.3 promotes violence;
13.2.4 promotes or assists in any form of unlawful activity;
13.2.5 discriminates against, or is in any way defamatory of, any person, group, or class of persons; race; gender; religion; nationality; disability; sexual orientation; or age;
13.2.6 is intended or otherwise likely to threaten, harass, annoy, alarm, inconvenience, upset, or embarrass another person;
13.2.7 is calculated or is otherwise likely to deceive;
13.2.8 is intended or otherwise likely to infringe (or threaten to infringe) another person’s right to privacy;
13.2.9 misleadingly impersonates any person or otherwise misrepresents your identity or affiliation in a way that is calculated to deceive (obvious parodies are not included within this definition provided that they do not fall within any of the other provisions of this sub-Clause 13.2);
13.2.10 implies any form of affiliation with Us where none exists;
13.2.11 infringes, or assists in the infringement of, the intellectual property rights (including, but not limited to, copyright, trade marks, patents, and database rights) of any other party; or
13.2.12 is in breach of any legal duty owed to a third party including, but not limited to, contractual duties and duties of confidence.
13.3.1 removing your access to Our Site;
13.3.2 issuing you with a written warning;
13.3.3 legal proceedings against you for reimbursement of any and all relevant costs resulting from your breach on an indemnity basis;
13.3.4 further legal action against you as appropriate;
13.3.5 disclosing such information to law enforcement authorities as required or as We deem reasonably necessary; and/or
13.3.6 any other actions which We deem reasonably necessary, appropriate, and lawful.
14. Privacy and Cookies
15. How We Use Your Personal Information (Data Protection)
15.1 Any and all personal information that We may collect from and/or about you will be collected, used, and held in accordance with your rights and Our obligations under the General Data Protection Regulation (GDPR).
15.2 We may use your personal information to:
15.2.1 provide and manage your Account;
15.2.2 host your User Content;
15.2.3 reply to any communications you send to Us;
15.2.4 send you important notices;
16. Communications from Us
16.2 We will never send you marketing emails of any kind without your express permission. If you do give Us permission, you may opt-out at any time. If you opt out of receiving emails from Us, it may take up to 14 business days for Us to comply with your request. During that time, you may continue to receive emails from Us.
17. Contacting Us
To contact Us, please email Us directly at firstname.lastname@example.org or using any of the options provided on Our contact page.
19. Law and Jurisdiction
19.1 These Terms and Conditions, and the relationship between you and Us (whether contractual or otherwise) shall be governed by and construed in accordance exclusively with the Laws of Poland.
20. Procedure for concluding a sales agreement.
20.1 In order to conclude a Sales Agreement via the Online Store, a customer has to go to the website www.relaysales.com, select the goods, taking further technical steps based on the messages displayed to the Customer and information available on the website.
20.2 The selection of the ordered Goods by the Customer is made by adding them to the basket.
20.3 When placing an Order - until the button "Place an order" is pressed - the Customer may modify the entered data and the selection of the Goods. To do this, follow the messages displayed to the Customer and the information available on the website.
20.4 After the Customer using the Online Store has provided all the necessary data, a summary of the placed Order will be displayed. The summary of the placed Order will contain information on:
a.) subject of the contract,
b.) unit and total price of the ordered products or services, including delivery costs and additional costs (if any),
c.) selected payment method,
d.) selected delivery method,
e.) delivery time,
20.5 In order to send an Order, it is necessary to accept the content of the Regulations, provide personal data marked as mandatory and press the "Place an order" button.
20.6 Sending the Order by the Customer is a declaration of will to conclude with Renova Logistic sp.z o.o. Sales contracts, in accordance with the Regulations.
20.7 After placing the Order, the Customer receives an e-mail confirming receipt of the order, containing the final confirmation of all essential elements of the Order.
20.8 The contract is considered concluded at the moment the Customer receives the e-mail referred to above.
20.9 The sales contract is concluded in English, with the content in accordance with the Regulations.
21. Delivery Policy
21.1 Most of the products sold on this website are available from stock unless other is stated. You should expect to receive your delivery within 2-10 business days in most cases. Indicative delivery terms for European countries are stated on the “Delivery & Payment Information” page. If there are any problems with availability, then you will be notified immediately, and, in most cases, a suitable alternative will be offered.
21.2 We use DPD for most of our deliveries. Delivery costs could be checked and downloaded from: www.relaysales.com/delivery
21.3 The delivery of the Goods is limited to the territory of the European Union and the NAFTA countries, specified on the "Delivery & Payment Information" page, and takes place to the address indicated by the Customer when placing the Order.
21.4 The ordered goods are delivered by DPD courier service (https://www.dpd.com/group/en/ ) or by regular postal service. Delivery costs depend on the method of delivery and payment chosen by the customer. Delivery costs are also indicated on the Online Store website on the "Delivery & Payment Information" page. Additionally, the delivery costs will be indicated at the time of placing the Order.
21.5 Consolidation, security, disclosure and confirmation to the Customer of the essential provisions of the Contract for the Sale of Goods takes place by sending the Customer a confirmation of placing the order to the e-mail address provided and by attaching a fiscal receipt or VAT invoice to the shipment containing the Goods. When placing the Order, the Customer specifies the type of the requested sales document.
22. Cancellations & Returns
22.1 If you are not completely satisfied with your purchase, or if the goods have been ordered in error we will accept the return within 14 days of receipt of purchase. Please complete our returns form and obtain a returns number prior to returning any goods.
22.2 All goods must be returned in the original packaging and be in a resale-able condition or credit may be refused.
22.3 Returned packages should be sent by recorded mail or courier service as we cannot be held responsible for lost or missing packages. Your payment will be credited within 7 days of receipt less any handling/shipping charges incurred.
22.4 Goods are guaranteed for a minimum of 60 months. In the event of a damaged or faulty product we will pay for all standard shipping costs and replacements goods will be dispatched 10 business days from receiving video/photos proving that product is damaged due to faulty parts or production process. Decision about the reason for damaged or faulty product is made by engineers at Novatek-Electro production facilities.
23.1 Discrepancies must be reported within 48 hours of receiving goods or might not be recognised by us.
24. Contacting Us
24.1 If you have any questions regarding this article, please feel free to contact us:
Renova Logistic sp. z o.o.,
ul. Niekłańska 35 lok. 1,
NIP/EU VAT: 5223064790
REGON/Statistical Identification Number: 364642972
Tel: +48 22 299 60 30